Frequently Asked Questions

The email you receive as confirmation of the booking is your transfer voucher.

Your confirmation email is sent in a few minutes. If you haven’t received it there is a good chance it may have been wrongly identified as spam (especially hotmail addresses). Please check your junk or spam folder first before contacting us. If you haven’t received your confirmation email, but can login into the members area, a receipt can be obtained from there.

Ordering through NERJA TAXI couldn`t be safer. We have a secure certificate that encrypts all sensitive information during transport across the internet. This makes it impossible for people to read any of your details. There are logos provided on the ordering page just to remind and prove to you the site is secure.

Ordering a transfer through the site is simple. Select your destination requirements from the search menu on the homepage, then click on Show Prices. The site will then search for the best details matching your criteria. If any are found, they will be listed on the page, along with the type of transfer, the price and the places for you to insert the required dates for booking.

Just contact us, please give us as much advance warning as possible.

As well as flight times, when you book you are also required to supply flight codes. Local agents abroad use these flight codes to check exactly when your flight will arrive. Hence the agent should know exactly when to expect you.

Full instructions that are accurate for your booking can be found on your voucher. However in most cases you must confirm with the local agent your pickup time for the journey back. Please ensure you leave in plenty of time to get you to the airport for at least 2 to 3 hours before your flight.

For most destinations wheel chair adapted vehicles can be obtained for transfers. These are indicated in the Other Details “Wheel Chair”. Please only select this option to be guaranteed a suitable vehicle for your transfer to and from resort.

Pay the driver on arrival at your destination. Only in CASH and in Euros.

When you search for availability of a transfer, the prices you see are the TOTAL PRICE of your booking. We firmly believe that the price you see is the price you pay!

Yes! We work very hard to bring you the cheapest prices. We don`t pay for any advertising and rely on customers finding us through search engines or other holiday sites. This saves us having to inflate our prices to cover those costs. Tell your friends, family, neighbours and workmates! Help us spread the word!

Baby and Child car seats can be requested when booking a private transfer.

If you have any problem with the site, or question you haven`t found the answer for here, please use our contact help page.